What it means
In business and investing, money rarely moves for free. Whenever you buy an asset, transfer funds, or convert currencies, various barriers stand in the way.
These barriers are collectively known as friction. They act like sand in the gears of your financial engine, slowing down growth and eating into your profit margins.
Friction matters because it directly impacts your bottom line. A high-friction process means you lose a percentage of your capital at every step.
For example, if you pay excessive bank fees, high trading commissions, or spend valuable staff hours on manual payment processing, your actual returns drop significantly. In practice, non-finance managers encounter friction constantly.
It appears in supply chain payment delays, merchant processing fees on customer sales, and foreign exchange markups when paying international suppliers. Spotting and reducing these friction points is a primary way to improve operational efficiency.
Minimising friction often requires process redesign or negotiating better terms with financial service providers. By streamlining approvals, automating invoice processing, and choosing lower-cost payment channels, you keep more cash inside the business where it can be put to productive use.
In practice
Real-world examples.
Example
An e-commerce startup loses 3 percent of every customer sale to payment gateway fees, plus a flat 20 pence transaction charge, creating significant friction on low-value orders.
Example
A medium-sized manufacturing firm spends five days and pays £40 in bank wire charges to send funds to an overseas supplier, delaying raw material shipments.
Example
An independent investor loses 1.5 percent in annual management fees and fund switching costs within a managed portfolio, lowering their long-term compound growth.
Think of it
“Financial friction is like resistance or drag when riding a bicycle. Just as air resistance and rusty chains make you pedal harder to go the same speed, financial fees and delays make you work harder for the same financial return.
Formula
Calculation
Net Return = Gross Return - Total Friction Costs
Example: If an investment generates a gross return of £1,000, but incurs £50 in trading commissions and £30 in management fees, the net return is £1,000 - (£50 + £30) = £920.Case study
Seen in the real world.
GreenLeaf Catering, a growing events company, noticed their cash flow was tight despite strong monthly sales. The finance manager investigated and discovered high friction across their payment operations. Customers paid via a legacy card machine charging a 2.8 percent merchant fee, while suppliers were paid through slow international wire transfers costing £35 each plus poor exchange rates.
The company decided to modernise its financial systems. They switched to a modern payment provider charging only 1.2 percent per transaction and adopted an automated digital platform for global supplier payments, reducing fees to a flat £2 per transfer and securing better exchange rates.
Within six months, GreenLeaf saved £14,000 in direct fees and reduced administrative processing time by 15 hours per week. This reduction in operational friction freed up vital working capital, allowing the business to fund a new marketing campaign without taking out a bank loan.
Watch out
Common mistakes.
- Ignoring small percentage fees, assuming they are too minor to impact overall profitability.
- Focusing only on the headline price of a service while missing hidden transaction or conversion costs.
- Failing to review banking and payment provider contracts regularly as the business grows.
Questions
People also ask.
What is the difference between direct costs and friction?
Direct costs are the agreed price of goods or services, whereas friction includes the secondary costs, delays, and admin effort required to complete the transaction.
Can financial friction ever be zero?
No, completely frictionless transactions are virtually impossible in the real world due to regulatory checks, payment processing, and currency differences.
How can managers identify friction in their department?
Map out every step required to make a payment, collect revenue, or move funds, and look for where time is wasted and fees are charged.
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