Category
KPIs terms.
268 KPIs terms explained in plain English, each with real-world examples. Pick a term to read its definition.
- Absenteeism Rate
- Absorption Rate
- Account Penetration Rate
- Accounts Payable Days
- Active Customer Count
- Active User Rate
- Administrative Expense Ratio
- Advertising Spend Ratio
- Agency Fee Ratio
- Allowance Rate
- Annual Contract Value
- Annual Recurring Revenue
- Asset Quality Ratio
- Asset Utilization
- Assets Under Management
- Attrition Rate
- Average Deal Size
- Average Handle Time
- Average Inventory Days
- Average Order Value
- Average Revenue Per Account
- Average Revenue Per User
- Average Sales Cycle Length
- Average Selling Price
- Average Time to Resolution
- Average Transaction Value
- Bad Debt Rate
- Basket Size
- Billing Accuracy Rate
- Booking to Billing Ratio
- Bounce Rate
- Brand Awareness Score
- Brand Recognition Rate
- Break-Even Point
- Budget Accuracy
- Budget Utilization Rate
- Budget Variance
- Business Development Cost
- CAC Payback Period
- Call Abandonment Rate
- Campaign Conversion Rate
- Campaign ROI
- Capacity Utilization
- Capital Expenditure Ratio
- Capital Turnover
- Cash Collection Effectiveness
- Channel Mix
- Channel Performance Index
- Click-Through Rate
- Collection Effectiveness Index
- Commission Rate
- Complaint Resolution Rate
- Compliance Rate
- Contract Renewal Rate
- Contribution Margin Per Unit
- Conversion Option
- Conversion Price
- Conversion Rate
- Cost Efficiency Index
- Cost of Quality
- Cost Per Acquisition
- Cost Per Click
- Cost Per Conversion
- Cost Per Customer Served
- Cost Per Hire
- Cost Per Impression
- Cost Per Lead
- Cost Per Order
- Cost Per Sale
- Cost Per Unit
- Cost Reduction Rate
- Cost Savings
- Cost Variance
- Cross-Sell Rate
- Customer Acquisition Cost
- Customer Acquisition Rate
- Customer Churn Rate
- Customer Complaint Rate
- Customer Concentration
- Customer Count Growth
- Customer Effort Score
- Customer Engagement Score
- Customer Growth Rate
- Customer Health Score
- Customer Lifetime Value
- Customer Loyalty Index
- Customer Onboarding Time
- Customer Profitability
- Customer Retention Rate
- Customer Return Rate
- Customer Satisfaction Score
- Customer Service Cost
- Customer Service Metrics
- Customer Support Metrics
- Cycle Time
- Cycle Time Efficiency
- Daily Active Users
- Debt Collection Rate
- Debt-to-EBITDA
- Defect Rate
- Delivery Accuracy
- Delivery Cost Per Unit
- Demand Forecast Accuracy
- Depreciation Rate
- Direct Cost Ratio
- Dispute Resolution Time
- Distribution Cost Ratio
- Downtime Percentage
- DSO Days Sales Outstanding
- E-Commerce Conversion Rate
- E-commerce Metrics
- Earned Value
- Earnings Retention Rate
- Economic Indicator
- Economic Indicators
- Effective Billable Rate
- Email Open Rate
- Employee Attrition Rate
- Employee Cost Per Revenue
- Employee Efficiency Rate
- Employee Engagement Score
- Employee Net Promoter Score
- Employee Productivity
- Employee Retention Rate
- Employee Satisfaction Index
- Employee Training Hours
- Employee Turnover Rate
- Employee Utilization Rate
- Energy Consumption Rate
- Equipment Downtime Rate
- Equipment Utilization Rate
- Error Rate
- Expense Ratio
- Facilities Cost Per Employee
- Fill Rate
- Financial Close Cycle Time
- Financial Metrics
- First Call Resolution
- First Contact Resolution Rate
- First Pass Yield
- Fixed Asset Efficiency
- Fixed Cost Ratio
- Forecast Accuracy
- Fraud Detection Rate
- Freight Cost Per Unit
- Fulfillment Accuracy Rate
- Fulfillment Cost
- GDP Growth Rate
- Gross Margin
- Gross Margin Return on Investment
- Gross Revenue Retention
- Growth Efficiency Index
- Growth Rate Per Employee
- Headcount Growth Rate
- Hours Worked Per Employee
- Human Capital ROI
- Human Resources Metrics
- Incident Rate
- Indirect Cost Ratio
- Information Technology Cost Ratio
- Innovation Rate
- Inquiry Conversion Rate
- Inspection Pass Rate
- Interest Coverage KPI
- Inventory Accuracy Rate
- Inventory Carrying Cost
- Inventory Days of Supply
- Inventory Obsolescence Rate
- Inventory Service Level
- Invoice Accuracy
- Invoice Processing Time
- IT Spend Per Employee
- Job Completion Rate
- Key Performance Indicator
- Key Performance Indicators (KPIs)
- KPI (Key Performance Indicator)
- Labor Cost Percentage
- Labor Efficiency Ratio
- Labor Force Participation Rate
- Labor Productivity Index
- Lagging Indicator
- Lagging Indicators
- Lead Conversion Rate
- Lead Generation Cost
- Lead Response Time
- Lead Time
- Lead Time Reduction
- Lead to Customer Rate
- Lead to Opportunity Ratio
- Leading Indicator
- Leading Indicators
- Learning and Development Cost
- Liquidity Index
- Loan Default Rate
- Lost Sales Rate
- Machine Efficiency Rate
- Machine Utilization Rate
- Maintenance Cost Per Unit
- Management Overhead Ratio
- Manufacturing Cost Per Unit
- Manufacturing Cycle Efficiency
- Market Growth Rate
- Market Penetration Rate
- Market Share
- Market Share Growth
- Marketing Cost Per Customer
- Marketing Expense Ratio
- Marketing Qualified Leads
- Marketing ROI
- Marketing Spend Ratio
- Material Cost Per Unit
- Material Waste Rate
- Maximum Drawdown
- Mean Time Between Failures
- Mean Time to Repair
- Metric
- Metrics
- Monthly Recurring Revenue
- Monthly Unique Visitors
- Net Dollar Retention
- Net Margin
- Net New Customers
- Net Payment Days
- Net Promoter Score
- Net Revenue Retention
- Net Working Capital Days
- New Customer Growth Rate
- New Product Revenue Percentage
- Occupancy Cost Per Employee
- Occupancy Rate
- Offer Acceptance Rate
- On-Budget Delivery Rate
- On-Time Delivery Rate
- Order Fulfillment Rate
- Organic Growth Rate
- Overall Equipment Effectiveness
- Perfect Order Rate
- Performance Metric
- Profit Per Employee
- Purchase Price Variance
- Quality Rate
- Quarter-over-Quarter Growth
- Quote to Close Ratio
- R&D Expense Ratio
- Recurring Revenue
- Return on Marketing Investment
- Revenue Per Employee
- Rework Rate
- SaaS Metrics
- Sales Expense Ratio
- Sales Growth
- Sales Pipeline Value
- Same Store Sales Growth
- Schedule Variance
- Scrap Rate
- Shareholder Value
- SLA Compliance
- Stock-Out Rate
- Supplier Performance
- Supply Chain KPI
- Throughput
- Total Shareholder Return
- Unemployment Rate
- Vacancy Rate
- Vendor Rating
- Win Rate
- Working Capital Days
- Year-over-Year Growth
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